Store Policies

Pampered Peacock Creations Policies 

Thank you for shopping our small business. We are incredibly grateful for your love and support. Just by joining our social media pages and sharing our store, you help get our face and products out to the public. We do not take that lightly and we want to EARN you as a repeat customer.

 

Our turnaround time/TAT varies greatly by product. Please be certain you are fully aware of these policies.

  • Anything on the site that is RTS is ready to ship very quickly and we make every attempt to process these within 5 business days. If you choose to personalize a RTS items (such as a tumbler) with a decal or name, please note that will add up to 21 days to your TAT. In most cases, it will move much faster. Please note that all of these additions do require epoxy to be added and therefore a 72-hour epoxy cure AFTER that addition is a REQUIRED part of that process. This cannot be rushed as epoxy must cure before it can be wrapped to protect the integrity of the tumbler.
  • Custom items such as tumblers will have a 4 to 6 week TAT. This time will include the creating portion and the curing portion which must happen for each item. NO custom items can be added to our cue to create until it is paid in full.  Smaller custom items such as a Freshie car fresheners, badge reels, and wristlets keychains can be ready to ship out within 7 business days IN in most cases. 
  • Memorial pieces require consultations. Our lead time is needed for our metal smith to create your specific setting before Pampered Peacock can even begin the inclusion portion of your piece. These items will have an EIGHT to TEN -week TAT. The TAT will begin the day after your CONSULT takes place and not the day of your order. Please work timely with us to get your consultation scheduled in order to minimize your wait times. These pieces are highly customizable. Each setting has options for a variety of metals, sizes, and other needs which are very specific to the choices you make based on your budget and the inclusion items of choice. A quote will be created just for you, based on the choices you make during our consultation. MEMORIAL and INCLUSION custom items will REQUIRE a signature for delivery so please be mindful of this once we send your tracking information. This will be the case for all items including hair, breast milk, ashes, or personal items. 

PLEASE know that we cannot control USPS or any delivery service. We will send you tracking when your item ships. We cannot see addition information on our end than you can see with the same tracking information. If you believe your package may be lost, please send us a message on our websites chat now feature. We will do everything in our power to help locate your package. In the unfortunate circumstance that a package is lost by USPS, you the customer will be the only one that can file for a lost package from USPS. Once you have done so, we can help send any additional information USPS might need to locate the package. THIS is the very reason we insure packages. The only circumstance that is different will be that MEMORIAL and INCLUSION custom items will REQUIRE a signature for delivery.